Accessibility Statement for Rubbish Collection Hammersmith

Rubbish Collection Hammersmith is committed to providing an accessible and inclusive experience for all residents and customers across the Hammersmith area. We want everyone to be able to access information about our rubbish removal, waste collection, and related services in a way that suits their individual needs, regardless of technology, ability, or environment.

Our Accessibility Commitment

We aim for our digital services, including our website and online information about rubbish collection in Hammersmith, to meet the Web Content Accessibility Guidelines version 2.1, Level AA. These guidelines set out how to make web content more accessible for people with disabilities and more user friendly for everyone.

By striving for WCAG 2.1 AA compliance, we work to support people who use assistive technologies, people with visual, hearing, cognitive or motor impairments, and residents who access our content on different devices and screen sizes.

Measures We Take to Support Accessibility

To improve accessibility for rubbish collection information and services in Hammersmith, we are taking the following steps:

We design and develop pages with clear structure and headings so that content is easier to understand and navigate.

We aim for sufficient colour contrast between text and backgrounds so that content remains readable for users with visual impairments or colour blindness.

We write content in plain, straightforward language to help all users quickly find information about waste collection services in the Hammersmith area.

We work to ensure that forms and essential service information can be accessed without relying solely on a mouse.

Screen Reader Support

Our website is being developed and reviewed with screen-reader users in mind. We aim to:

Provide meaningful page titles, headings and labels so that people using screen readers can understand the purpose of each page and section.

Use alternative text for informative images and icons where they convey information about services such as rubbish collection times, service areas or special collections.

Ensure that important messages about Hammersmith rubbish collection, such as service changes or disruptions, are available in text form so they can be read by assistive technologies.

Keyboard Navigation

We are working to ensure that all key content and features can be accessed using a keyboard alone. This includes:

Allowing users to move through menus, forms and content using standard keyboard commands.

Maintaining a logical focus order so that navigation proceeds in a clear and predictable way.

Providing visible focus indicators where possible, so keyboard users can see which element is currently active.

Reducing reliance on hover-only interactions, and making sure that essential actions for rubbish and waste collection in Hammersmith can be triggered from the keyboard.

Compatibility with Devices and Assistive Technologies

Our online information about rubbish collection services in Hammersmith is intended to be compatible with recent versions of major browsers and commonly used assistive technologies. We also aim to ensure that content is responsive so that it can be viewed on different screen sizes, such as phones and tablets, without loss of essential information.

Ongoing Improvements

Accessibility is an ongoing effort. We regularly review our rubbish collection information and digital content for the Hammersmith area to identify and address problems. As technology and standards evolve, we will continue to adjust our design and development practices to improve accessibility.

Reporting Accessibility Problems

We welcome feedback on the accessibility of Rubbish Collection Hammersmith. If you experience any difficulty accessing information about our services, encounter a barrier using our website, or would like us to provide information in a more accessible format, please contact our customer support team.

When you contact us about an accessibility issue, please describe:

The page or content you were trying to use.

The kind of problem you faced, such as difficulty using a screen reader, keyboard navigation issue, or unreadable text.

Any assistive technology or device you were using, if you are comfortable sharing this information.

Requesting Accessible Formats

If you need information about rubbish collection in Hammersmith in a different format, such as large print, easy read or a different language, we will consider your request and do our best to accommodate it. We will work with you to understand your needs and aim to respond within a reasonable timeframe.

Contact for Accessibility Requests

To make an accessibility request, provide feedback, or report an accessibility issue related to Rubbish Collection Hammersmith, please contact our customer care team by phone or email using the details provided on our contact page. Please include the word Accessibility in the subject line or at the start of your message so we can direct your enquiry to the appropriate team member.

Your input helps us provide a more inclusive and accessible rubbish collection service for everyone in Hammersmith.