Rubbish Collection Hammersmith Privacy Policy

This Privacy Policy explains how Rubbish Collection Hammersmith collects, uses, stores, and shares your personal data when you use our rubbish collection and related services. It applies to all Rubbish Collection Hammersmith customers located in our service area and is designed to comply with the UK General Data Protection Regulation and the Data Protection Act 2018.

Who We Are And How To Contact Us

Rubbish Collection Hammersmith is a local waste and rubbish collection service provider operating in the Hammersmith area. We are the data controller of the personal data we process about our customers. This means we decide how and why your personal information is used. If you have any questions or concerns about this Privacy Policy or how we handle your data, you can contact our customer service team using the contact details provided on our main service materials or via our usual communication channels.

Scope Of This Privacy Policy

This Privacy Policy applies to all customers and prospective customers of Rubbish Collection Hammersmith who live in or use our services within our operating area. It covers personal data that we collect through telephone bookings, email enquiries, text messages, online enquiry forms, and in-person interactions, as well as data generated when providing our rubbish collection and related services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include:

Identification and contact data, such as your full name, address, email address, telephone number, and property details necessary to provide our services.

Service and account data, such as records of your bookings, service preferences, collection dates and times, notes about special access instructions, and correspondence history with our team.

Payment and billing data, such as payment method details, partial card information processed through secure payment providers, and records of invoices, receipts, and transaction history.

Technical and communication data, such as your communication preferences, call recordings for training and quality purposes where applicable, and basic technical data about how you reach our online content where relevant.

Operational data, such as photographs or descriptions of waste items where you provide them to obtain a quote or to confirm successful collection, and logs of when collections were attempted or completed.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote or book a collection, when you speak to our staff by phone or in person, when you send us an email or text message, and when you provide information necessary for us to access your property and carry out the service.

We may also receive personal data about you from third parties where you have authorised them to share it with us, for example from landlords, managing agents, or commercial partners arranging waste services on your behalf. In limited cases, we may obtain address and contact details from publicly available sources or directory information when needed to clarify or complete a booking that you have initiated.

Lawful Bases For Processing Your Data

We only process your personal data where we have a lawful basis under data protection law. Depending on the specific situation, we rely on the following lawful bases:

Contract. We process your data to take steps at your request before entering into a contract and to perform our contract with you, for example to provide rubbish collection, schedule appointments, manage payments, and respond to service queries.

Legal obligation. We may process and retain certain data because we are required to do so by law, such as maintaining tax and accounting records or cooperating with relevant authorities.

Legitimate interests. We process some data for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes activities such as managing and improving our services, handling customer enquiries, training staff, ensuring site and vehicle security, and pursuing or defending legal claims.

Consent. In some cases, we may ask for your consent to use your data for a specific purpose, such as sending you certain types of marketing messages. Where we rely on consent, you can withdraw it at any time and we will stop that processing unless we have another lawful basis.

How We Use Your Personal Data

We use your personal data to provide, manage, and improve our rubbish collection services, including scheduling collections, issuing quotes, sending confirmations and reminders, and dealing with any issues or complaints. We use your details to process payments, issue invoices and receipts, and maintain accurate financial records.

We also use your information to communicate with you about your existing bookings, to respond to your enquiries, and to provide important updates about changes to our services or relevant legal or safety information. In addition, we may use non-excessive contact details to offer you related services or promotions, where this is permitted by law and in line with your preferences.

Your data may be used to analyse how our services are used, to improve how we operate, plan vehicle routes more efficiently, and ensure that our staff can safely and effectively carry out collections at your property.

Data Retention And Storage

We retain your personal data only for as long as necessary for the purposes for which it was collected and to meet our legal, accounting, and reporting obligations. In general, we keep core customer and service records for as long as you are an active customer and for a reasonable period afterwards to handle any queries, disputes, or legal obligations.

Billing and transaction records are normally kept for a minimum period required by tax and accounting rules. Operational data such as collection logs and related communication records may be retained for a shorter period, unless they need to be kept longer due to a dispute, legal requirement, or ongoing claim.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked back to you.

Data Sharing And Processors

We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These processors may provide services such as payment processing, secure data storage, customer relationship management, accounting support, communications systems, and IT maintenance.

These processors are only permitted to process your data according to our instructions and must provide appropriate safeguards to protect your information. We take reasonable steps to ensure that all processors comply with data protection laws and keep your data secure.

In certain situations, we may need to share your data with other independent data controllers, such as insurers, legal advisers, local authorities, regulators, or law enforcement bodies, where this is required by law or necessary to protect our rights, your safety, or the safety of others.

International Data Transfers

Where our service providers or their systems are located outside the United Kingdom, your personal data may be transferred internationally. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protections, so that your data remains adequately protected in line with UK data protection law.

How We Protect Your Data

We use a combination of technical and organisational measures to protect your personal data against accidental loss, unauthorised access, misuse, or disclosure. These measures may include access controls, encryption or pseudonymisation where appropriate, staff training, secure disposal procedures, and regular reviews of our security practices.

Your Data Protection Rights

As a customer of Rubbish Collection Hammersmith in our service area, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include:

The right of access. You can request a copy of the personal data we hold about you and information about how it is processed.

The right to rectification. You can ask us to correct inaccurate or incomplete personal data.

The right to erasure. In some cases, you can request that we delete your personal data, for example where it is no longer needed for the original purpose and we have no legal reason to keep it.

The right to restrict processing. You can ask us to limit how we use your data in certain circumstances, such as while we are checking its accuracy or assessing an objection.

The right to object. You can object to our processing of your data that is based on our legitimate interests or for direct marketing. We will stop processing unless we have compelling legitimate grounds or a legal basis to continue.

The right to data portability. Where we process your data by automated means based on your consent or a contract with you, you may have the right to receive that data in a structured, commonly used, machine-readable format and to request that we transfer it to another controller where technically feasible.

If you wish to exercise any of these rights, please contact us using our usual customer contact channels. We may need to verify your identity before responding and we will respond within the time limits set out in data protection law.

Complaints

If you have concerns about how we handle your personal data, we ask that you contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant supervisory authority for data protection in the United Kingdom if you believe that your data protection rights have been infringed.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will take effect from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.